Notice of Registry Maintenance – CIRA

On September 17th, the Canadian Internet Registration Authority (CIRA) is performing system maintenance to further improve the .CA registry system.

In order to successfully complete the maintenance there will be a 4 hour maintenance window from 8PM PT on September 17th  to 12AM PT on September 18th. During this time, certain Registrant transactions will be intermittently impacted. This maintenance only pertains to .CA domains. No other domain extensions are affected.

Please note that all .CA domain names will continue to function normally throughout the maintenance period. The maintenance being performed only affects the ability to perform updates to information or functionality of .CA domains. The following transactions will be impacted during the service maintenance:

  • You will not be able to submit new .CA domain registrations.
  • You will not be able to approve the CIRA Registrant Agreement.
  • You will not be able to update or renew existing .CA domain names.
  • The To Be Released list will not be accessible.
  • WHOIS will not be accessible.

Questions? Please contact Customer Support at 1-866-221-7878 or support@webnames.ca

Notice of Registry Maintenance – CIRA

On DATE, the Canadian Internet Registration Authority (CIRA) is performing system maintenance to further improve the .CA registry system.

In order to successfully complete the maintenance there will be a 4 hour maintenance window from 8PM PT on August 20th to 12AM PT on August 21st. During this time, certain Registrant transactions will be intermittently impacted. This maintenance only pertains to .CA domains. No other domain extensions are affected.

Please note that all .CA domain names will continue to function normally throughout the maintenance period. The maintenance being performed only affects the ability to perform updates to information or functionality of .CA domains. The following transactions will be impacted during the service maintenance:

  • You will not be able to submit new .CA domain registrations.
  • You will not be able to approve the CIRA Registrant Agreement.
  • You will not be able to update or renew existing .CA domain names.
  • The To Be Released list will not be accessible.
  • WHOIS will not be accessible.

Questions? Please contact Customer Support at 1-866-221-7878 or support@webnames.ca

Notice of Web Hosting Maintenance

Attention Webnames.ca Hosting Customers,

Please be advised that we will be performing an emergency upgrade to our website hosting platform beginning at 1:00 PM PT Wednesday, June 10th (4:00 PM ET).

During a 45-minute maintenance window, the availability and functionality of hosted websites will be impacted for up to 3 minutes.

This maintenance is in accordance with our policy to ensure the continued reliability of Webnames.ca’s systems.

If you have any questions regarding this announcement or its implications, please contact hosting@webnames.ca at your earliest convenience.

Sincerely,

Webnames.ca

Notice of Webnames Hosting Maintenance

Dear Webnames.ca Hosting Customer,

Please be advised that we will be performing an upgrade to our hosting platform.

Configuration upgrades will be performed on our hosting infrastructure during a 90-minute maintenance window, beginning at 9:00 PM PT Wednesday, April 22nd (12:00 AM ET, April 23rd).

During this 90-minute maintenance window, website availability and functionality will be impacted for up to 15 minutes.

This maintenance is in accordance with our policy to ensure the continued reliability of Webnames.ca’s systems.

If you have any questions regarding this announcement or its implications, please contact hosting@webnames.ca at your earliest convenience.

Sincerely,

Webnames.ca

Notice of Service Disruption

 

POST-MORTEM:  Root cause of the issue has been determined to be a new spam filtering firewall which was in testing, and which was exposed to our internal network prematurely (and was only meant to reside within a test environment). The device’s network configuration was not compatible with our internal production network, resulting in duplicate IP addresses existing on the network, which in turn created routing issues. This root cause was identified and corrected reasonably quickly, however additional lengthy steps were required on the network to clear the invalid configuration. In the short-term, internal hardware testing and implementation procedures will be reviewed for accuracy and adherence.

4:45 PM PT: All systems and services are back online.

4:35 PM PT: Mail servers are being brought back online. Customers should expect slow / intermittent connectivity and mail delays as mail client connections are re-established and the backlog of mail is processed and delivered.

4:05 PM PT: Networking issues have been resolved and web services are functioning normally. Email services are still offline, and are being worked on by system admins.

3:45 PM PT: Please note that we are currently experiencing a network disruption that is affecting our website and email services. We are actively investigating and working to resolve this issue as quickly as possible.

RESOLVED: Issue affecting website hosting

On Wednesday, February 27th we experienced a service disruption which affected the availability of some customer’s hosted websites. 

UPDATE: 7:20 PM PT: Affected sites are now 100% up and running and all services have been fully restored. Servers are running normally.

UPDATE 5:15 PM PT: Affected sites are now up and running, though additional work is planned to further enhance server stability. Websites may respond slowly for the next few hours.

UPDATE 4:30 PM PT: The necessary restoration and repair process has been in progress throughout the afternoon and is in its final phase of completion. Once finished we will be verifying the results and will update this notice accordingly. If the process is successful, all remaining services will be restated in quick order.

We apologize for any disruption this may be causing. We are investigating and working to resolve the issue.

Thank you,

Team Webnames

Network Connectivity

1:35 PM – UPDATE – It appears that network connectivity has been restored however root cause is still being investigated.

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We are investigating reports of intermittent network connectivity. We are actively investigating and will update this post with more information as it becomes available.

Notice of Webnames Maintenance

Attention Webnames.ca Customers,

Please be advised that we will be performing emergency maintenance on our website..

During this maintenance, customers should expect services to be intermittently unavailable. No estimated time of repair is available, however the work being performed is being done as quickly as possible,

This maintenance is in accordance with our policy to ensure the continued reliability of Webnames.ca’s systems.

 If you have any questions regarding this announcement or its implications, please contact support@webnames.ca

Notice of Emergency Webnames Hosting Maintenance

Attention Webnames.ca Customers,

Please be advised that we will be performing critical emergency hosting maintenance on Thursday November 9th, 2017.

This maintenance will affect some web hosting services provided by Webnames. During the emergency maintenance window, website availability may be impacted up to 15 minutes.

Configuration upgrades will be performed on our hosting infrastructure at:

15:30 PT, November 9th (18:30 ET, November 9th)

This maintenance is in accordance with our policy to ensure the continued reliability of Webnames.ca’s systems.

 If you have any questions regarding this announcement or its implications, please contact support@webnames.ca at your earliest convenience