Notice of Service Disruption

 

POST-MORTEM:  Root cause of the issue has been determined to be a new spam filtering firewall which was in testing, and which was exposed to our internal network prematurely (and was only meant to reside within a test environment). The device’s network configuration was not compatible with our internal production network, resulting in duplicate IP addresses existing on the network, which in turn created routing issues. This root cause was identified and corrected reasonably quickly, however additional lengthy steps were required on the network to clear the invalid configuration. In the short-term, internal hardware testing and implementation procedures will be reviewed for accuracy and adherence.

4:45 PM PT: All systems and services are back online.

4:35 PM PT: Mail servers are being brought back online. Customers should expect slow / intermittent connectivity and mail delays as mail client connections are re-established and the backlog of mail is processed and delivered.

4:05 PM PT: Networking issues have been resolved and web services are functioning normally. Email services are still offline, and are being worked on by system admins.

3:45 PM PT: Please note that we are currently experiencing a network disruption that is affecting our website and email services. We are actively investigating and working to resolve this issue as quickly as possible.

RESOLVED: Issue affecting website hosting

On Wednesday, February 27th we experienced a service disruption which affected the availability of some customer’s hosted websites. 

UPDATE: 7:20 PM PT: Affected sites are now 100% up and running and all services have been fully restored. Servers are running normally.

UPDATE 5:15 PM PT: Affected sites are now up and running, though additional work is planned to further enhance server stability. Websites may respond slowly for the next few hours.

UPDATE 4:30 PM PT: The necessary restoration and repair process has been in progress throughout the afternoon and is in its final phase of completion. Once finished we will be verifying the results and will update this notice accordingly. If the process is successful, all remaining services will be restated in quick order.

We apologize for any disruption this may be causing. We are investigating and working to resolve the issue.

Thank you,

Team Webnames

Network Connectivity

1:35 PM – UPDATE – It appears that network connectivity has been restored however root cause is still being investigated.

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We are investigating reports of intermittent network connectivity. We are actively investigating and will update this post with more information as it becomes available.

Notice of Webnames Maintenance

Attention Webnames.ca Customers,

Please be advised that we will be performing emergency maintenance on our website..

During this maintenance, customers should expect services to be intermittently unavailable. No estimated time of repair is available, however the work being performed is being done as quickly as possible,

This maintenance is in accordance with our policy to ensure the continued reliability of Webnames.ca’s systems.

 If you have any questions regarding this announcement or its implications, please contact support@webnames.ca

Notice of Emergency Webnames Hosting Maintenance

Attention Webnames.ca Customers,

Please be advised that we will be performing critical emergency hosting maintenance on Thursday November 9th, 2017.

This maintenance will affect some web hosting services provided by Webnames. During the emergency maintenance window, website availability may be impacted up to 15 minutes.

Configuration upgrades will be performed on our hosting infrastructure at:

15:30 PT, November 9th (18:30 ET, November 9th)

This maintenance is in accordance with our policy to ensure the continued reliability of Webnames.ca’s systems.

 If you have any questions regarding this announcement or its implications, please contact support@webnames.ca at your earliest convenience

RESOLVED: Power disruption at upstream provider

Last night, Webnames.ca’s upstream service provider experienced a major power disruption which affected many of our services. Their redundancy mechanisms, including backup generators, were deployed but due to the duration of the outage, their available fuel supply was exceeded after approximately seven hours. As a result of this outage, some of our customers experienced downtime with their websites and emails.

As of 9:00 AM PT all services were back online, with websites and email back to normal. 

Thank you to everyone who contacted us via phone or email this AM.  All websites and email should be back to normal with no disruption  – however, if you continue to experience any issues with our services, please reach out to us again, we are standing by to help.

You can reach us by email at support@webnames.ca.

We sincerely apologize to those customers inconvenienced by this outage, and thank you for working with us through the disruption.

Sincerely,

Webnames.ca

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9:00 AM PT: All services have been brought back online after a power disruption at our upstream service provider. For services such as email, during the outage mail delivery would have been queued by the sender and then delivered now that services are back online. Customers may experience a delay in mail delivery, however no mail would have been lost.

8:45 AM PT: Our upstream provider has recently recovered from a major power disruption which affected many Webnames services. The power issue has been resolved and we are now bringing services back online.

7:15 AM PT: Our upstream service provider is experiencing a power disruption affecting some Webnames services. Issue is being investigated and will be resolved asap.

Notice of Registry Maintenance – CIRA

On June 23, 2016 the Canadian Internet Registration Authority (CIRA) is performing system maintenance to further improve the .CA registry system.

In order to successfully complete the maintenance there will be a 2 hour maintenance window from 8PM PT on June 23rd to 10PM PT on June 23rd. During this time, certain Registrant transactions will be intermittently impacted. This maintenance only pertains to .CA domains. No other domain extensions are affected.

Please note that all .CA domain names will continue to function normally throughout the maintenance period. The maintenance being performed only affects the ability to perform updates to information or functionality of .CA domains. The following transactions will be impacted during the service maintenance:

  • WHOIS will not be accessible.

Questions? Please contact Customer Support at 1-866-221-7878 or support@webnames.ca

Notice of Registry Maintenance – Donuts

On Nov 2 , Donuts is performing system maintenance to further improve their registry system.

In order to successfully complete the maintenance there will be a 2 hour maintenance window from 2:00 PM PT on Nov 2 to 4:00 PM PT on Nov 2. During this time, certain Registrant transactions will be intermittently impacted. This maintenance only pertains to Donuts related domains, which are listed here. No other domain extensions are affected.

Please note that all Donuts domain names will continue to function normally throughout the maintenance period. The maintenance being performed only affects the ability to perform updates to information or functionality of Donuts domains. The following transactions will be impacted during the service maintenance:

  • You will not be able to submit new Donuts domain registrations.
  • You will not be able to update or renew existing Donuts domain names.

Questions? Please contact Customer Support at 1-866-221-7878 or support@webnames.ca

Notice of Registry Maintenance – Verisign

On Thursday July 30th, Verisign is performing system maintenance to further improve the .MARKETS and .CAREER registry system.

In order to successfully complete the maintenance there will be a 2 hour maintenance window from 3:00 PM PT on July 30 to 5:00 PM PT on July 30. During this time, certain Registrant transactions will be intermittently impacted. This maintenance only pertains to .MARKETS and .CAREER domains. No other domain extensions are affected.

Please note that all .MARKETS and .CAREER domain names will continue to function normally throughout the maintenance period. The maintenance being performed only affects the ability to perform updates to information or functionality of .COM and .NET domains. The following transactions will be impacted during the service maintenance:

  • You will not be able to submit new .MARKETS or.CAREER domain registrations.
  • You will not be able to update or renew existing .MARKETS or.CAREER domain names.

Questions? Please contact Customer Support at 1-866-221-7878 or support@webnames.ca