RESOLVED: Issue affecting website hosting

On Wednesday, February 27th we experienced a service disruption which affected the availability of some customer’s hosted websites. 

UPDATE: 7:20 PM PT: Affected sites are now 100% up and running and all services have been fully restored. Servers are running normally.

UPDATE 5:15 PM PT: Affected sites are now up and running, though additional work is planned to further enhance server stability. Websites may respond slowly for the next few hours.

UPDATE 4:30 PM PT: The necessary restoration and repair process has been in progress throughout the afternoon and is in its final phase of completion. Once finished we will be verifying the results and will update this notice accordingly. If the process is successful, all remaining services will be restated in quick order.

We apologize for any disruption this may be causing. We are investigating and working to resolve the issue.

Thank you,

Team Webnames

Notice of Emergency Webnames Hosting Maintenance

Attention Webnames.ca Customers,

Please be advised that we will be performing critical emergency hosting maintenance on Thursday November 9th, 2017.

This maintenance will affect some web hosting services provided by Webnames. During the emergency maintenance window, website availability may be impacted up to 15 minutes.

Configuration upgrades will be performed on our hosting infrastructure at:

15:30 PT, November 9th (18:30 ET, November 9th)

This maintenance is in accordance with our policy to ensure the continued reliability of Webnames.ca’s systems.

 If you have any questions regarding this announcement or its implications, please contact support@webnames.ca at your earliest convenience

RESOLVED: Power disruption at upstream provider

Last night, Webnames.ca’s upstream service provider experienced a major power disruption which affected many of our services. Their redundancy mechanisms, including backup generators, were deployed but due to the duration of the outage, their available fuel supply was exceeded after approximately seven hours. As a result of this outage, some of our customers experienced downtime with their websites and emails.

As of 9:00 AM PT all services were back online, with websites and email back to normal. 

Thank you to everyone who contacted us via phone or email this AM.  All websites and email should be back to normal with no disruption  – however, if you continue to experience any issues with our services, please reach out to us again, we are standing by to help.

You can reach us by email at support@webnames.ca.

We sincerely apologize to those customers inconvenienced by this outage, and thank you for working with us through the disruption.

Sincerely,

Webnames.ca

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9:00 AM PT: All services have been brought back online after a power disruption at our upstream service provider. For services such as email, during the outage mail delivery would have been queued by the sender and then delivered now that services are back online. Customers may experience a delay in mail delivery, however no mail would have been lost.

8:45 AM PT: Our upstream provider has recently recovered from a major power disruption which affected many Webnames services. The power issue has been resolved and we are now bringing services back online.

7:15 AM PT: Our upstream service provider is experiencing a power disruption affecting some Webnames services. Issue is being investigated and will be resolved asap.

Notice of Registry Maintenance – CIRA

On June 23, 2016 the Canadian Internet Registration Authority (CIRA) is performing system maintenance to further improve the .CA registry system.

In order to successfully complete the maintenance there will be a 2 hour maintenance window from 8PM PT on June 23rd to 10PM PT on June 23rd. During this time, certain Registrant transactions will be intermittently impacted. This maintenance only pertains to .CA domains. No other domain extensions are affected.

Please note that all .CA domain names will continue to function normally throughout the maintenance period. The maintenance being performed only affects the ability to perform updates to information or functionality of .CA domains. The following transactions will be impacted during the service maintenance:

  • WHOIS will not be accessible.

Questions? Please contact Customer Support at 1-866-221-7878 or support@webnames.ca

Notice of Registry Maintenance – Donuts

On Nov 2 , Donuts is performing system maintenance to further improve their registry system.

In order to successfully complete the maintenance there will be a 2 hour maintenance window from 2:00 PM PT on Nov 2 to 4:00 PM PT on Nov 2. During this time, certain Registrant transactions will be intermittently impacted. This maintenance only pertains to Donuts related domains, which are listed here. No other domain extensions are affected.

Please note that all Donuts domain names will continue to function normally throughout the maintenance period. The maintenance being performed only affects the ability to perform updates to information or functionality of Donuts domains. The following transactions will be impacted during the service maintenance:

  • You will not be able to submit new Donuts domain registrations.
  • You will not be able to update or renew existing Donuts domain names.

Questions? Please contact Customer Support at 1-866-221-7878 or support@webnames.ca

Notice of Webnames Hosting Maintenance

Attention Webnames.ca Customers,

Please be advised that we will be performing emergency hosting maintenance in the late evening of Tuesday January 27th, 2014, in order to address a serious security vulnerability recently identified in the Linux operating system.

Configuration upgrades will be performed on our hosting infrastructure at: 8:00 PM PT, Tuesday Jan 27th (11:00 PM ET)

Please be advised that during a 60 minute maintenance window a short disruption of up to 10 minutes may take place across our hosting servers.

This maintenance is in accordance with our policy to ensure the continued reliability of Webnames.ca’s systems.

 If you have any questions regarding this announcement or its implications, please contact support@webnames.ca at your earliest convenience

Notice of Registry Maintenance – Afilias

On Thursday Dec 18th, Afilias is performing system maintenance to further improve their registry system.

In order to successfully complete the maintenance there will be a 4 hour maintenance window from 8:00 AM PT on Dec 18th to 12:00 PT on Dec 18th. During this time, certain Registrant transactions will be intermittently impacted. This maintenance only pertains to Afilias related domains, which are listed here. No other domain extensions are affected.

Please note that all Afilias domain names will continue to function normally throughout the maintenance period. The maintenance being performed only affects the ability to perform updates to information or functionality of Afilias domains. The following transactions will be impacted during the service maintenance:

  • You will not be able to submit new Afilias domain registrations.
  • You will not be able to update or renew existing Afilias domain names.

Questions? Please contact Customer Support at 1-866-221-7878 or support@webnames.ca

Notice of Registry Maintenance – Minds and Machines

On Wednesday Dec 17th, Minds & Machines is performing system maintenance to further improve their registry system.

In order to successfully complete the maintenance there will be a 1 hour maintenance window from 12:00 AM PT on Wed Dec 17th to 1:00 AM PT on Wed Dec 17th. During this time, certain Registrant transactions will be intermittently impacted. This maintenance only pertains to Minds & Machines related domains, which are listed here. No other domain extensions are affected.

Please note that all Minds & Machines domain names will continue to function normally throughout the maintenance period. The maintenance being performed only affects the ability to perform updates to information or functionality of Minds & Machines domains. The following transactions will be impacted during the service maintenance:

  • You will not be able to submit new Minds & Machines domain registrations.
  • You will not be able to update or renew existing Minds & Machines domain names.

Questions? Please contact Customer Support at 1-866-221-7878 or support@webnames.ca

Notice of Registry Maintenance – Verisign

On Saturday Dec 13th, Verisign is performing system maintenance to further improve the .COM and .NET registry system.

In order to successfully complete the maintenance there will be a 45 minute maintenance window from 5:00 PM PT on Dec 13th to 5:45 PT on Dec 13th. During this time, certain Registrant transactions will be intermittently impacted. This maintenance only pertains to .COM and .NET domains. No other domain extensions are affected.

Please note that all .COM and .NET domain names will continue to function normally throughout the maintenance period. The maintenance being performed only affects the ability to perform updates to information or functionality of .COM and .NET domains. The following transactions will be impacted during the service maintenance:

  • You will not be able to submit new .COM or .NET domain registrations.
  • You will not be able to update or renew existing .COM or .NET domain names.

Questions? Please contact Customer Support at 1-866-221-7878 or support@webnames.ca

Notice of Registry Maintenance – Verisign

On Thursday December 11, Verisign is performing system maintenance to further improve the .COM and .NET registry system.

In order to successfully complete the maintenance there will be a 2 hour maintenance window from 3:00 PM  PT on Dec 11 to 5:00 PM PT on Dec 11. During this time, certain Registrant transactions will be intermittently impacted. This maintenance only pertains to .COM and .NET domains. No other domain extensions are affected.

Please note that all .COM and .NET domain names will continue to function normally throughout the maintenance period. The maintenance being performed only affects the ability to perform updates to information or functionality of .COM and .NET domains. The following transactions will be impacted during the service maintenance:

  • You will not be able to submit new .COM or .NET domain registrations.
  • You will not be able to update or renew existing .COM or .NET domain names.

Questions? Please contact Customer Support at 1-866-221-7878 or support@webnames.ca